ChargeWise Privacy Policy

The Premium Platform for eMobility Growth

Last Updated: January 6, 2026

Introduction

At ChargeWise, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our User Engagement and Loyalty Programs Management Platform for eMobility Service Providers.

About ChargeWise: We provide a platform that enables eMobility service providers (our B2B clients) to create and manage customer engagement and loyalty programs. Our platform motivates end customers to charge more frequently and consume more kW by offering point-based rewards and financial incentives.

Our Platform Components:

Admin Application: Web-based platform for B2B clients to create and configure loyalty programs.
Web Application: Platform for end users to track points and redeem rewards (with web and mobile applications for Android and iOS).

This Privacy Policy applies to:

B2B Clients: eMobility service providers using our Admin Application.
End Users: Customers participating in loyalty programs through our Web Application.
Website Visitors: Anyone accessing our corporate website.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

"Aggregated Data" - Statistical or summarized information that does not identify individual users.

"B2B Client" - eMobility Service Providers who use our Admin Application to manage loyalty programs.

"Charging Data" - Information related to electric vehicle charging sessions and energy consumption.

"End User" - Customers of B2B clients who participate in loyalty programs through our Web or Mobile (iOS or Android) Application.

"Loyalty Program" - Reward and incentive programs created by B2B clients to encourage charging behavior.

"Personal Information" - Any information that relates to an identified or identifiable individual.

"Platform" - The complete ChargeWise system, including Admin and Web Applications.

"Service" - All services provided through the ChargeWise platform.

1. Information We Collect

1.1 Personal Information We Collect

For All Users:

Identity Data: First name, last name.
Contact Data: Email address, phone number.
Account Data: Login credentials, account preferences, authentication information.

For B2B Clients (Additional Data):

Company name and business information.
Billing address and payment information.
Organization details and service requirements.
Program configuration preferences.

For End Users (Additional Data):

Charging session data (when participating in loyalty programs).
Points balance and transaction history.
Reward preferences and redemption history.
Program participation metrics.

1.2 Technical Information We Collect Automatically

Usage Data:

Device information (hardware model, operating system, browser type, and version).
IP addresses and approximate location data.
Log data (access times, pages visited, referring URLs).
Platform interaction data and navigation patterns.

Platform Performance Data:

System diagnostics and error logs.
Feature usage analytics.
Performance metrics and optimization data.

1.3 Charging and Loyalty Program Data

When end users participate in loyalty programs created by our B2B clients, we may collect:

Charging session details (timestamp, duration, energy consumed in kWh).
Charging location information.
Point earning calculations and redemption activities.
Program engagement metrics.
Reward fulfillment data.

1.4 Information from Third Parties

We may receive information from:

B2B clients about their customer programs and configurations.
Charging infrastructure providers and equipment manufacturers.
Payment processors and financial service providers.
Reward partners and voucher providers.
Analytics and service providers.

2. How We Use Your Information

2.1 Service Provision and Platform Operation

We use your information to:

Provide and maintain the ChargeWise platform.
Enable loyalty program creation and management.
Process point calculations and reward redemptions.
Facilitate communication between B2B clients and end users.
Manage user accounts and provide authentication.
Process payments and financial transactions.

2.2 Platform Improvement and Analytics

We use aggregated and anonymized data to:

Analyze platform usage patterns and performance.
Develop new features and enhance existing functionality.
Conduct research on user engagement and loyalty program effectiveness.
Optimize platform performance and user experience.
Generate industry insights and benchmarking data.

2.3 Communication and Support

We may use your contact information to:

Send service-related notifications and platform updates.
Provide customer support and technical assistance.
Share loyalty program updates and reward notifications.
Communicate important security or policy changes.
Send marketing communications (with your explicit consent).

2.4 Legal and Security Purposes

We may process your information to:

Comply with legal obligations and regulatory requirements.
Investigate and prevent fraud, security threats, or platform misuse.
Protect the rights, property, and safety of ChargeWise, our users, and the public.
Enforce our Terms & Conditions and platform policies.

3. Legal Basis for Processing (GDPR)

For users in the European Union, our legal basis for processing your personal information includes:

Contract Performance: Processing necessary to provide our services and fulfill our contractual obligations.
Legitimate Interests: Platform improvement, security measures, and business operations.
Consent: Marketing communications and optional features (where you have provided explicit consent).
Legal Compliance: Meeting regulatory requirements and legal obligations.

4. How We Share Your Information

4.1 With B2B Clients

We share relevant end-user information with B2B clients to enable:

Loyalty program administration and management.
Customer engagement and communication.
Program analytics and performance reporting.
Reward distribution and customer support.
Compliance with program terms and conditions.

4.2 Service Providers and Partners

We may share information with trusted third-party service providers who assist us with:

Technical Services:

Cloud hosting and data storage providers.
Platform development and maintenance services.
Security monitoring and threat detection.
Analytics and performance optimization.

Business Services:

Payment processing and financial services.
Customer support and help desk services.
Email and communication service providers.
Legal and compliance advisory services.

Reward and Incentive Partners:

Voucher and gift card providers.
Reward fulfillment services.
Third-party loyalty program integrators.

4.3 Charging Infrastructure and Equipment Partners

We may share data with:

Charging station manufacturers and operators.
Energy management system providers.
Smart grid and utility service partners.
Equipment diagnostic and maintenance services.

4.4 Legal and Regulatory Sharing

We may disclose your information when legally required to:

Comply with court orders, legal processes, or government requests.
Respond to lawful requests from public authorities.
Investigate fraud, security incidents, or violations of our Terms.
Protect the rights, property, or safety of ChargeWise or others.
Comply with tax, accounting, and regulatory reporting requirements.

4.5 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity, subject to appropriate confidentiality protections and user notification.

4.6 Aggregated and Anonymized Data

We may share aggregated and anonymized data that does not identify individual users with:

Industry partners for market research and development.
Academic institutions for research purposes.
Regulatory bodies for policy development.
Energy companies for grid optimization studies.

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive security measures to protect your personal information, including:

Technical Safeguards:

Encryption of data in transit and at rest using industry-standard protocols.
Secure data centers with physical and environmental controls.
Regular security assessments and penetration testing.
Multi-factor authentication and access controls.

Organizational Safeguards:

Employee training on data protection and security practices.
Regular security audits and compliance reviews.
Incident response and data breach notification procedures.
Vendor security assessment and management programs.

5.2 Data Storage and Infrastructure

Our data is hosted in secure, certified data centers.
We use reputable cloud service providers with appropriate security certifications.
Access to production systems is strictly controlled and monitored.
Regular backups ensure data availability and recovery capabilities.

5.3 Security Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data, but we commit to using commercially reasonable security practices.

6. Data Retention

6.1 Retention Principles

We retain your personal information for as long as necessary to:

Provide the Service and fulfill our contractual obligations.
Comply with legal, regulatory, and tax requirements.
Resolve disputes and enforce our agreements.
Pursue legitimate business interests and security purposes.

6.2 Specific Retention Periods

Account Information: Retained while your account is active and for up to 5 years after account closure for legal compliance.

Charging and Program Data: Retained for the duration of program participation plus 1 year for analytics and compliance.

Payment Information: Retained as required for tax and financial compliance (typically 5 years).

Marketing Data: Retained until you withdraw consent or request deletion.

6.3 Data Deletion

When retention is no longer necessary, we will:

Securely delete personal information using industry-standard deletion methods.
Anonymize data where deletion is not technically feasible.
Maintain anonymized data for legitimate business purposes.
Provide confirmation of deletion upon request (where technically feasible).

7. International Data Transfers

7.1 Cross-Border Processing

Your personal information may be processed in countries other than your country of residence, including locations where our service providers operate. We ensure appropriate safeguards are in place for all international transfers.

7.2 Transfer Safeguards

For international data transfers, we implement appropriate safeguards such as:

European Commission adequacy decisions.
Standard Contractual Clauses (SCCs).
Binding Corporate Rules (where applicable).
Certification schemes and codes of conduct.

7.3 Third Country Processing

By using our Service, you acknowledge and consent to the processing of your personal information in third countries, subject to the safeguards described above.

8. Your Privacy Rights

8.1 General Rights

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information (subject to legal requirements).

Portability: Request a copy of your data in a structured, machine-readable format.

Objection: Object to processing based on legitimate interests or for marketing purposes.

8.2 Regional Privacy Rights

European Union (GDPR):

Right to restrict processing in certain circumstances.
Right to lodge complaints with supervisory authorities.
Right to withdraw consent for consent-based processing.
Protection against automated decision-making.

California (CCPA/CPRA):

Right to know about personal information collection and sharing.
Right to opt-out of the sale of personal information.
Right to non-discrimination for exercising privacy rights.
Right to limit use of sensitive personal information.

Other Jurisdictions: We comply with applicable privacy laws in all jurisdictions where we operate and honor local privacy rights as required by law.

8.3 Exercising Your Rights

To exercise your privacy rights:

Submit requests through your account settings (where available).
Contact us using the information provided in the Contact section.
Verify your identity as required for security purposes.
Receive our response within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

9.1 Types of Cookies and Technologies

We use the following categories of cookies and similar technologies:

Strictly Necessary: Essential for platform functionality, user authentication, and security. These cannot be disabled without affecting Service functionality.

Functional: Remember your preferences, settings, and previous interactions to provide a personalized experience.

Performance/Analytics: Help us understand how users interact with our platform, measure performance, and identify areas for improvement.

Marketing: (With consent) Enable targeted communications and personalized marketing experiences.

9.2 Third-Party Analytics and Advertising

We may use third-party services for:

Website and platform analytics (such as Google Analytics).
Performance monitoring and optimization.
Marketing campaign effectiveness measurement.
User behavior analysis and insights.

9.3 Managing Cookies

You can manage cookie preferences through:

Browser settings and privacy controls.
Platform cookie preference center.
Third-party opt-out mechanisms.
Industry opt-out tools and programs.

Note: Disabling certain cookies may limit your ability to use some features of our Service.

10. Children's Privacy

10.1 Age Restrictions

Our Service is intended for users 18 years of age or the age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under 18 years of age.

10.2 Parental Rights

If you believe we have collected information from someone under 18, please contact us immediately. We will promptly investigate and delete any such information from our systems.

11. Third-Party Services and Links

11.1 External Links

Our Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11.2 Integration Partners

We integrate with various third-party services, including:

Charging infrastructure providers.
Payment processors and financial services.
Reward and voucher platforms.
Energy management systems.

These integrations are governed by the respective third parties' privacy policies in addition to this Privacy Policy.

12. Business Transfers and Corporate Changes

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the successor entity. We will:

Provide advance notice of such transfers.
Ensure appropriate confidentiality protections.
Honor existing privacy commitments.
Allow you to exercise your rights under the new entity's policies.

13. Compliance and Regulatory Information

13.1 Regulatory Compliance

We comply with applicable data protection and privacy laws, including:

General Data Protection Regulation (GDPR) - European Union.
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada.
Other relevant national and regional privacy laws.

13.2 Industry Standards

We adhere to industry best practices and standards for data protection in the eMobility and energy sectors.

14. Updates to This Policy

14.1 Policy Changes

We may update this Privacy Policy from time to time to reflect:

Changes in our data practices or Service offerings.
Updates to applicable laws and regulations.
Improvements in security and privacy protections.
Feedback from users and stakeholders.

14.2 Notice of Changes

We will notify you of material changes by:

Posting the updated policy on our platform with a clear effective date.
Sending email notifications to registered users.
Providing prominent notice within the Service interface.
Allowing a reasonable period for review before changes take effect.

14.3 Continued Use

Your continued use of the Service after policy updates take effect constitutes acceptance of the revised Privacy Policy, unless you withdraw consent or terminate your account.

15. Contact Information and Data Protection

15.1 Privacy Inquiries

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

ChargeWise Privacy Team
Email: legal@chargewise.global
Address: 22 Madren str., Houston Complex “Slatina”, Blok 22, Entr. G, apt. #119, 1574 Sofia, Bulgaria
Phone: +359 896 99 15 66

15.2 Data Protection Officer

For matters requiring specialized data protection expertise, you may contact our Data Protection Officer at: dpo@chargewise.global.

15.3 EU Representative

For EU residents, you may also contact our EU representative at: [EU Representative Contact Information]

15.4 Supervisory Authority

EU residents have the right to lodge complaints with their local supervisory authority regarding our data processing practices. You can find your local authority at:https://edpb.europa.eu/about-edpb/board/members_en

15.5 Response Time

We will respond to privacy requests within:

30 days for GDPR requests (extendable to 60 days for complex requests).
45 days for CCPA requests (extendable to 90 days).
Other timeframes as required by applicable local laws.

16. Effective Date and Jurisdiction

This Privacy Policy is effective as of the "Last Updated" date shown above and is governed by the laws of Bulgaria.

Important: This Privacy Policy should be read together with our Terms & Conditions. Both documents together form our complete privacy and service framework. If you have concerns about how your personal information is being handled, please don't hesitate to contact us using the information provided above.